My Account & My Orders
Q. What is 'My Account'? How do I update my information?
A. It is easy to update your www.ssbherbs.com account and view your orders any time through 'My Account'. 'My Account' allows you complete control over your transactions on www.ssbherbs.com
o Manage/edit your personal data like address, phone numbers, email ids
o Change your password
o Track the status of your orders
Q. How do I know my order has been confirmed?
A. Once your order has been logged and payment authorization has been received, the seller confirms receipt of the order and begins processing it. You will receive an email containing the details of your order. You will be provided with a unique Order ID (eg. 100000182), a listing of the item(s) you have ordered. Shipping details will be provided with the respective tracking number(s)
Q. Can I order a product that is 'Out of Stock'?
A. Unfortunately, products listed as 'Out of Stock' are not available for sale.
Q. Is it necessary to have an account to shop on www.ssbherbs.com?
A. You can shop on www.ssbherbs.com by providing just your email ID. While it is not necessary to have an account to shop for and purchase items, it is recommended that you create one. By creating your own www.ssbherbs.com account, you can enjoy a personalized shopping experience, including recommendations & quicker checkout.
Q. How do I pay for www.ssbherbs.com purchase?
A. You can use your credit card, debit card or net banking account for online payment and cash on delivery option is also available for selected pin codes. Whatever your online mode of payment, you can rest assured that www.ssbherbs.com use secure encryption technology to keep your personal and transaction details confidential at all times. You may also call our executives (Every day 9:00 AM - 5:30 PM excluding national holidays) to book your order onbehalf of you.
Q. Are there any hidden charges (Octroi or Sales Tax) when I make a purchase on www.ssbherbs.com?
A. There are NO hidden charges when you make a purchase on www.ssbherbs.com. The prices listed for all the items are final and all-inclusive. The price you see on the product page is exactly what you pay. Delivery charges may be extra depending on the dispatch policy.
Q. How do I pay using a credit/debit card?
A. We accept payments made by credit/debit cards issued in India.
We accept payments made using Visa, MasterCard and American Express credit cards. To pay using your credit card at checkout, you will need your card number, expiry date, three-digit CVV number (found on the backside of your card). After entering these details, you will be redirected to the bank's page for entering the online 3D Secure password.
We accept payments made using Visa, MasterCard and Maestro debit cards. To pay using your debit card at checkout, you will need your card number, expiry date (optional for Maestro cards), three-digit CVV number (optional for Maestro cards). You will then be redirected to your bank's secure page for entering your online password (issued by your bank) to complete the payment.
Q. Is it safe to use my credit/debit card on www.ssbherbs.com?
A. Your online transaction on www.ssbherbs.com is secure with the highest levels of transaction security currently available on the Internet. www.ssbherbs.com uses 256-bit encryption technology to protect your card information while securely transmitting it to the respective banks for payment processing. All credit card and debit card payments on www.ssbherbs.com are processed through secure and trusted payment gateways managed by leading banks. Banks now use the 3D Secure password service for online transactions, providing an additional layer of security through identity verification.
Q. What steps does www.ssbherbs.com take to prevent card fraud?
A. www.ssbherbs.com realizes the importance of a strong fraud detection and resolution capability. We and our online payments partners monitor transactions continuously for suspicious activity and flag potentially fraudulent transactions for manual verification by our team.
In the rarest of rare cases, when our team is unable to rule out the possibility of fraud categorically, the transaction is kept on hold, and the customer is requested to provide identity documents. The ID documents help us ensure that the purchases were indeed made by a genuine card holder. We apologies for any inconvenience that may be caused to customers and request them to bear with us in the larger interest of ensuring a safe and secure environment for online transactions.
Q. What is a 3D Secure password?
A. The 3D Secure password is implemented by VISA and MasterCard in partnership with card issuing banks under the "Verified by VISA" and "Master card Secure Code" services, respectively. The 3D Secure password adds an additional layer of security through identity verification for your online credit/debit card transactions. This password, which is created by you, is known only to you. This ensures that only you can use your card for online purchases.
Q. How can I get the 3D Secure password for my credit/debit card?
A. You can register for the 3D Secure password for your credit/debit card by visiting your bank's website.
Q. Can I use my bank's Internet Banking feature to make a payment?
A. Yes. www.ssbherbs.com offers you the convenience of using your bank's Internet Banking service to make a payment towards your order. With this you can directly transfer funds from your bank account, while conducting a highly secure transaction.
Q. Can I make a credit/debit card or Internet Banking payment on www.ssbherbs.com through my mobile?
A. Yes, you can make credit card payments through the www.ssbherbs.com mobile site and application. www.ssbherbs.com uses 256-bit encryption technology to protect your card information while securely transmitting it to the secure and trusted payment gateways managed by leading banks.
Q. How do I check the current status of my orders?
A. You can review the status of your orders and other related information in the 'My Account' section. In the My Account page, click on the 'My Orders' link to view the status of all your orders. To view the status of a specific order, click on the 'Order Number' link.
Q. What do different order status mean?
• Processing: Authorization has been received from the payment gateway and your order is being processed by the seller.
• Order Shipped: Your order has been shipped by the seller and is on its way to the location specified by you for delivery.
• Order Cancelled: The order was cancelled.
Q. When and how can I cancel an order?
A. You can cancel your order before it reaches the "Order Shipped" state. To cancel, please Contact Us with the order number.
Q. Are there any hidden costs (sales tax, octroi etc) on items sold by sellers?
A. No. There are zero hidden charges when you make a purchase on www.ssbherbs.com. List prices are final and only shipping charges are extra according to product weight. Delivery charges are not hidden charges and are charged (if at all) extra depending on the Seller's shipping policy.
Q. What is the estimated delivery time?
A. Estimated delivery time will be notified on your order page
Q. Why does the estimated delivery time vary from time to time?
A. You have probably noticed varying estimated delivery times for product you are interested in. Delivery times are influenced by product availability, your shipping destination and the courier partner's time-to-deliver in your location.
Q. Why does the delivery date not correspond to the delivery timeline mentioned?
A. It is possible that our courier partners have a holiday between your order date and the estimated delivery date based on the time lines shown on the product page. In this case, we add a day to the estimated date. Some courier partners do not work on Sundays and this is factored in to the delivery dates.
Q. I need to return an item, how do I arrange for a pick-up?
A. Returns are easy. Contact us to initiate a return. You will receive a call explaining the process, once you have initiated a return. Only in case of manufacturing defect or damage during shipment will be replaced.
Q. Does www.ssbherbs.com deliver internationally?
A. As of now, www.ssbherbs.com doesn't deliver items internationally. You will be able to make your purchases on our internal sites from anywhere in the world with credit/debit cards issued in India and other countries, but please make sure that they have the delivery option in your country.
Q. How does the delivery process work?
A. All deliveries are scheduled through reputed couriers. You will be informed when the dispatch team ships your consignment and will also be provided a tracking number. During checkout you will be prompted to provide your location's pin code in order to ensure that the dispatch team does indeed deliver to you.
Q. How are items packaged?
A. Products sold by www.ssbherbs.com are shipped in packages with waterproof plastic wrap secured with bubble wrap. We also follow standard packing procedure.
Q. Are in-transit products insured?
Q. How can I track the delivery of my order?
A. All items sold by www.ssbherbs.com are delivered through reputed courier partners. You will be provided a Tracking ID for your order by the respective courier service provider. Order IDs contain tracking information from courier partner.
Cancellations & Returns
Q. What is www.ssbherbs.com's Free & Easy Returns policy?
A. We love to get it right for you, every single time you trust us with your purchase. We want you to have an absolutely headache-free shopping experience. We assure you that all products sold on www.ssbherbs.com are brand new and 100% genuine. In case there is an issue with the product you have received, our Free & Easy Returns promise has got you covered. Possible resolution could be Replacement depending on the Return Policy.
Q. What is free replacement?
A. If you have received an item in damaged condition you may request a replacement at no extra cost to you.
Q. I have requested a replacement, when will I get it?
A. Once a replacement request is created, we send you an email detailing the pickup process as well as provide details about the replacement. In most locations, the replacement item is delivered to you within 7 working days. If you don't get the return within the promised date, contact us immediately.
Q. I have changed my mind and would like to retain the product. What do I do?
A. Please call us to cancel your replacement request and we will do the needful. In case the replacement is already dispatched, you can reject the replacement item when it is delivered to you.
Q. Can I replace part of my order?
A. Yes you can just call us. Product may be replaces for genuine reasons like manufacturing defect or damage during transit.
Q. When is replacement not possible?
A. There are certain scenarios where it is difficult for us to support replacements .
o Replacement request is made outside the specified time frame
o Product is damaged because of use or product is not in the same condition as you received it
o Any consumable item which has been used
o Products with tampered or missing batch numbers
o Items that are returned without original packaging,
Q. What is Replacement Guarantee?
A. If you have received a damaged or defective product, you can return it to get a replacement within 30 days of delivery at no extra cost. This policy is applicable for all products. Please contact us with a replacement request within 30 days of delivery. The item will be recalled and a brand new replacement will be shipped to you, at no extra cost.
Q. How do I cancel an order?
A. You can cancel your order online before the product has been shipped. Your entire order amount will be refunded. In case the item you have ordered has been shipped but has not yet been delivered to you, you may still cancel the order online. Your refund will be processed once we receive the originally ordered item back from the courier. Unfortunately, an order cannot be cancelled once the item has been delivered to you.
Q. How can I cancel items in my order?
A. You can cancel an item in your order, you need to mail us at firstname.lastname@example.org within 30 days/15 days whichever applicable, from the date of order.
Q. How long will it take to process my cancellation request?
A. Once you request the cancellation of item(s) in your order, it will take us a maximum of 1-2 business days to cancel the order and initiate a refund. You will be notified of the same by email.
Q. What are the modes of refund available after cancellation?
A. In order to confirm cancellation of order, you need to indicate your refund preference. At present we have only one mode of refund: Back to Source - In this case, the money will be refunded back to the payment mode/account that was originally used to make the transaction. Once you have requested the cancellation of your order, www.ssbherbs.com will complete the cancellation and initiate the refund, depending on your preference.